Refund, Return & Exchange Policy

Nizami Collection offers a 7-day exchange policy on eligible products. We do not normally offer refunds or returns for change of mind. If you receive a wrong or damaged product, please contact us within 7 days so we can review the issue and arrange an appropriate replacement or resolution.

At Nizami Collection, we want you to be satisfied with your purchase. If you receive a product that does not suit your required size, color, or selection, you may request an exchange within 7 days of receiving your order.

Eligibility for Exchange

To qualify for an exchange:

  • The exchange request must be made within 7 days of delivery.
  • The product must be unused, unworn, and in its original condition.
  • Original packaging, tags, and accessories must be included.
  • Proof of purchase or order number is required.
  • The requested replacement is subject to stock availability.

Size or Color Exchange

For Koofi Caps, customers may request an exchange for another available size or color within 7 days.

The customer will be responsible for courier charges when the exchange is requested because of a change in size, color, or personal preference.

Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us as soon as possible and share clear photos or a video of the received item.

If the issue is confirmed to be from Nizami Collection, we will arrange the appropriate replacement without charging the customer for the exchange.

Items Not Eligible for Exchange

We cannot accept exchanges for:

  • Used or worn products
  • Products returned without original packaging
  • Items damaged after delivery
  • Custom or personalized products
  • Opened or used Miswak Toothbrushes or other hygiene-related products
  • Sale or clearance items, unless they are damaged or incorrect

Natural variations in stone, wood, bone, color, pattern, or texture may occur in products such as Tasbeeh and are not automatically considered defects.

How to Request an Exchange

To request an exchange, contact Nizami Collection within 7 days of receiving your order and provide your order number and reason for exchange.

Email: info@nizamicollection.com
WhatsApp / Phone: +92 325 7579792
Website: nizamicollection.com

Once your exchange request is approved, we will provide instructions for sending the product back.

Important Note

Please do not send a product back before contacting us and receiving exchange approval. Products that do not meet the above conditions may not be accepted for exchange.